This Cancellation, Return & Refund Policy describes the terms and conditions for cancellations, returns, and refunds for products or services purchased from Kinggalaxy (“we,” “us,” or “our”) through our platform (the “Service”).
1. Cancellation Policy
You may cancel your order under the following conditions:
Before Shipment: Orders can be cancelled free of charge if they have not yet been shipped. To cancel an order, please contact us immediately at Kinggalaxy.in@gmail.com with your order number.
After Shipment: If an order has already been shipped, it cannot be cancelled. In such cases, you will need to follow our Return Policy (Section 2) once you receive the item.
Service Cancellations: For services, cancellation terms will be specified in the service agreement or at the time of purchase. Please refer to those specific terms for details on service cancellations.
Upon successful cancellation of an unshipped order, a full refund will be processed to your original method of payment within [e.g., 7-10 business days].
2. Eligibility for Returns
To be eligible for a return, your item must be:
Unused and in the same condition that you received it.
In its original packaging.
Returned within [e.g., 14 days] of the purchase date.
Accompanied by the original receipt or proof of purchase.
Certain items may be exempt from being returned, such as:
Contact Us: Email us at Kinggalaxy.in@gmail.com with your order number and the reason for the return. Please include photos if the item is damaged or defective.
Await Approval: We will review your request and notify you of the approval or rejection of your return. If approved, we will provide you with instructions on how and where to send your package.
Ship Item: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Tracking: We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Approved Refunds: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days (e.g., 7-10 business days).
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Kinggalaxy.in@gmail.com.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Kinggalaxy.in@gmail.com and we will provide instructions.
6. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
7. Contact Us
If you have any questions about our Cancellation, Return & Refund Policy, please contact us:
By email: Kinggalaxy.in@gmail.com
By visiting this page on our website: [Link to Your Contact Page]
